Política de reembolso

Return and Refund Policy

We aim to provide best customer services to our customers and actually we did quite good. But due to the most items we are selling are custoimzed items, so the return/refund policy is bit more complicated than the regular non-customized items.

Shipping Problem:

1. We are glad to provide refund or replacement to customers if it is shipping's problem like tracking showes the pacakge lost, or failed delivery (not customers' reason).

2. We are glad to provide refund or replacement if the package was not delivered in 60 days when shipped. Please understand long time no delivery doesn't mean the package is 100% lost. We have already seen the cases for example a pacakge was not delivered after 30 days, and we thought it was lost and took process but finally the package was delivered to customer.

3. We are not responsible when an item is not delivered due to the incomplete address, error address, wrong phone number, receiver is not at home, receiver doesn't pick up the item in time..etc the problems caused by receiver.

3. If the package was showed "Delivery" on the tracking history, but customer claims not receive the pacakge, we are glad to provide refund or replacement when customer is able to get a certificate of the pacakge lost from the local shipping carrier. Please note there are 2 conditions when such thing happens:

A) The pacakge was really delivered and local shipping company has done their work but the pacakge was stolen or customer pretends not receiving.

B) The pacakge was delivered into a wrong address even it is showed "delivery".

We will help customers to contact the shipping company regard such cases. First of all, such cases almost don't happen, 98% pacakges which was showed "delivered" are really delivered. Only few pacakges are not delivered due to condtion A) and condition B).

If customer insists on not receiving the pacakge, the local shipping company will do a verify and if it is true, the local shipping company will be able to offer a certificate of the lost pacakge and we are able to take the process of the refund/replacement under such condition.

If customer insists on not receiving the pacakge, but customer is not able to get a cerfiticate of the lost pacakge from the shipping company nor any evidence, then we will not provide the refund or replacement, please understand.

The shipping companies we are using is actually pretty good from our exp, but there are always exceptions. We understand as a customer, we always want to receive items fast and safe. But sometimes, it is really not seller or the local shipping company's problem while customer will still blame on seller and shipping company so we have to write the policies here.

 

Item Problem:

1. We are glad to provide refund or replacement  when an item arrived damaged, please contact us as soon as possible when you find such problem.

2. We are glad to provide partial refund or replacement if there is missing on the pacakge.

3. We will not provide full refund or replacement if an item is NOT verified as damaged or mistake.

example 1: customer ordered 5 white cables, but got 1 black cable + 4 white cables and customer wanted a refund of all cables includes those 4 correct cables.

example 2: customer order 5 cables but found 1 cable doesn't work, but customer didn't check other 4 cables nor contacted us to verify the rest 4 cables and customer wanted a full refund of all the 5 cables includes those 4 un-verified cables.

We are glad to provide a refund or replacement of the not work items, but we will not provide a refund or a replacement when an item is correct or not veried. Again, we will check and veriy first, then we take next process.

4. We don't accpect exchange if an item is correct and also customized. We are not able to resell or re-use the item when it is customized, so returning is useless for us, please understand. and also please decide first before we start the order.

5. Please double check the length, size on the customized items before order. For example, we have many customers will order cables before they get the cases and components and they will check the length other customers use or they will ask us for the anwser. The length provided by other users or us will work good for almost conditions. But there is still exceptions, even the same case, same components, different users will use different length or let us say same length cable, some users will say it is ok, but some will think it is still too short or too long so this also bring us some trouble sometimes.

For example, customers asked us the cable length for certain case and we will be glad to help and list the length we usually use but finally customers found the length bit longer or shoter and want us to provide a refund/replacement. So it is hard for us to deal with such condition because it is us to provide the length for customers and we should be responsible for it. But if we say "sorry, we will not provide such help as the help could get us trouble and please find the length by yourself", then this will make us very impolite and not friendly and this is not what we want to be.

So we will suggest customers to double check the length or measure the length by themselves. No matter where customer gets the length, it is just for refrence and could be right(for most users) but also could be wrong(low percent but still could be) and the best way is to measure it by customers themselves.